Welcome to Oh My Transport LLC (“Company”, “we”, “us”, “our”, or “OMT”). These Terms and Conditions (“Terms”) govern your use of our transportation services, including but not limited to, bus tours, charters, rentals, and related services (collectively, “Services”). By using our Services, you agree to be bound by these Terms.
Definitions
- Passenger/Client/Customer/Guest: Any individual or entity booking or using our Services.
- Services: Transportation, tours, charters, rentals, and any ancillary services provided by Oh My Transport LLC.
- Booking: The reservation or purchase of transportation Services with the Company.
- Vehicle: Any bus, van, or other transport vehicle operated by the Company.
Booking and Payment
All bookings must be scheduled in advance and are subject to availability and acceptance by the Company. To confirm your reservation, full payment or a specified deposit must be received by the date indicated on your booking reservation. Full payment is required prior to the start date of the scheduled trip. Payment methods accepted include: check, money order, cashier’s check, Automated Clearing House (ACH), and all major US credit cards (American Express, Discover, MasterCard, and Visa) or Company-issued credit or Gift Card(s). Checks may be required to be received in advance in order to clear prior to date(s) Services are rendered. Please note that additional charges may apply for any changes, cancellations, extra services requested after the initial booking, and excessive cleaning and/or damages to Vehicle(s). Additional ID verification may also be necessary. Prices quoted are subject to change until your booking is confirmed. Following the completion of the trip, an additional bill may be issued to cover incidentals such as cleaning and damage fees, toll reimbursements, parking fees, or other charges incurred during the trip. Passengers agree to pay any such additional charges promptly.
Cancellations and Refunds
Cancellation requests must be submitted in writing. Cancellation fees apply depending on the timing of the cancellation: if you cancel more than 14 days before the scheduled service date, you may be eligible for a partial refund or reduced fee of 10%. For cancellations made between 7 and 14 days prior to the service, a higher cancellation fee of 50% will apply. Unfortunately, cancellations made less than 7 days before the service date are non-refundable. The Company reserves the right to cancel or reschedule services due to unforeseen circumstances such as weather, mechanical issues, or government regulations; in such cases, you will be offered a full refund or the option to reschedule.
Passenger Conduct and Responsibilities
Passengers are required to comply with all rules and instructions provided by Company personnel, including drivers. The possession or use of illegal substances, weapons, or hazardous materials on any Company vehicle is strictly prohibited. Alcohol consumption is permitted on board; however, open containers are not allowed off the Vehicle and alcohol purchased for off-site consumption must not be taken off the Vehicle at any stop other than the final destination. Oh My Transport reserves the right to refuse service or deny pickup to any passenger who appears visibly intoxicated. Additionally, we reserve the right to terminate trips early without refund if a passenger’s excessive intoxication compromises the safety or comfort of others. Passengers must not engage in any behavior that is disruptive, abusive, or unsafe to themselves, other passengers, or Company staff. The Company reserves the right to refuse service or terminate transportation for any passenger who violates these Terms or jeopardizes safety. Additionally, passengers are responsible for their personal belongings, and the Company is not liable for any lost, stolen, or damaged items during the use of our Services.
No Smoking Policy
Oh My Transport maintains a strict no smoking policy on all vehicles. Smoking of any kind, including cigarettes, e-cigarettes, vaping devices, cigars, or any other tobacco or nicotine products, is prohibited. Passengers found violating this policy may be subject to immediate removal from the vehicle without refund and may be prohibited from future use of our Services. Additional cleaning fees will be applied. This policy is in place to ensure the health, safety, and comfort of all passengers and staff.
Timing and Schedules
All times provided by Oh My Transport for pick-ups, drop-offs, and stops are typically departure times, unless otherwise specified in the reservation or trip sheet. The initial pick-up times are generally provided as time windows, during which the Vehicle may arrive early. End or drop-off times are estimates and may be later than scheduled due to traffic conditions, weather, or other unforeseen delays. Passengers should plan accordingly and understand that exact arrival times cannot be guaranteed.
Late Arrivals, No-Shows, and Missing the Bus
Passengers are responsible for arriving at designated pick-up locations on time. Oh My Transport is not obligated to wait beyond the scheduled pick-up time. If a passenger arrives late and misses the Vehicle, the Company is not responsible for providing alternative transportation or refunds for missed service. No-shows without prior notice will be treated as cancellations and are subject to applicable cancellation fees as outlined in these Terms. Passengers who miss the bus at any stop without prior notification may forfeit their trip without refund and are welcome to join at the next stop at their own expense.
Vehicle Damage and Cleaning Fees
Passengers are expected to treat Oh My Transport’s vehicles with care and respect. Any damage caused to the Vehicle, including but not limited to stains, spills, graffiti, rips, tears, or intentional damage, will result in a repair fee charged to the responsible passenger(s). Bodily fluid excretions considered biohazards – such as blood, urine, vomit, feces, or similar – will incur a minimum cleaning fee of $250. Oh My Transport reserves the right to assess, adjust, and bill these fees based on the extent of damage or cleaning required. Failure to pay these fees may result in denial of future services and/or legal action to recover costs.
Driver Tips
Tipping your driver is always appreciated but entirely voluntary. Oh My Transport drivers work hard to provide safe and comfortable service, and tips are a way to recognize their efforts. Any tips given are at the passenger’s discretion and are not included in the service fees or fares. 100% of tips go directly to the driver. Vehicles may include a tip jar for cash tips and drivers, at their discretion, may provide electronic tipping through various third party services. Any third party service used is at the Terms and Conditions of the third party.
Safety and Compliance
The Company conducts all services in accordance with applicable federal, state, and local laws and regulations to ensure passenger safety. Passengers must follow all safety instructions provided, including the use of seatbelts where required. The Company maintains all necessary insurance coverage for its vehicles and operations. While we strive to provide timely and reliable transportation, the Company is not responsible for delays or interruptions caused by factors beyond our control, such as traffic conditions, weather, or road closures.
Service Limits
Oh My Transport operates strictly as an intrastate transportation provider within the Commonwealth of Virginia. We do not hold a U.S. Department of Transportation (DOT) number or Motor Carrier (MC) number and, therefore, are not authorized to provide transportation services across state lines. All trips must begin and end within Virginia , and drivers are required by Federal Motor Carrier Safety Administration (FMCSA) regulations to start and finish their shifts at the Oh My Transport base location. This allows drivers to be exempt from maintaining logbooks under the “short-haul” exception. Any service requests that would require crossing state lines are prohibited under current licensing and regulatory requirements. Multi-day trips within Virginia are possible; however, passengers should be aware that drivers must comply with mandatory off-duty rest periods and return to the Oh My Transport base as required by law. Additional fees may apply for multi-day trips, including but not limited to toll reimbursements and fuel surcharges. Scheduling and pricing for multi-day trips are subject to these operational and regulatory constraints.
Additional Fees
Oh My Transport may charge additional fees for certain services beyond the standard booking. These may include, but are not limited to, long-distance trip surcharges to cover increased insurance costs, reimbursement for tolls, parking fees, and other expenses incurred during the trip. A fuel surcharge may also be applied depending on current fuel prices and trip length. Any applicable additional fees will be disclosed to the client in advance whenever possible. Cleaning and vehicle damage fees are addressed separately and are not included in this section.
Limitations of Liability
The the fullest extent permitted by law, Oh My Transport LLC disclaims any liability for indirect, incidental, special, or consequential damages that may arise from the use or inability to use our Services. Participation in our transportation services involves inherent risks, including but not limited to motion sickness, exposure to illnesses such as colds, flu, or COVID-19, and other health-related risks. By using our Services, you acknowledge and accept these risks and agree that your participation is at your own risk. Our total liability for any claim related to the Services shall not exceed the amount paid by the customer for the specific service in question. The Company is not responsible for any injury, loss, or damage resulting from the negligence or misconduct of third parties or passengers. Additionally, all passengers may be required to sign separate liability waivers or participation agreements prior to or during their trip as a condition of receiving transportation services.
Force Majeure
Oh My Transport shall not be held liable for any failure or delay in providing Services due to circumstances beyond our resonable control. Such events include, but are not limited to, natural disasters, strikes, government actions, acts of terrorism, or vehicle breakdowns.
Privacy
We collect and process personal information necessary for the provision of our Services. Our Privacy Policy outlines how we handle and protect your data. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Commonwealth of Virginia. Any disputes arising out of or related to these Terms or our Services will be resolved through binding arbitration held in New Kent County, Virginia, following the rules of the American Arbitration Association.
Changes to Terms
Oh My Transport reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website and become effective immediately upon posting.
Contact Information
For any questions regarding these Terms or our Services, please contact Oh My Transport LLC at:
8545 Crestwicke Ln
Quinton, VA 23141
(757) 565-9090
[email protected]